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Return Policy
At LIFEES, we want you to feel confident with your purchase. If you are not fully satisfied with your order, please contact us and we will do our best to help.
30-Day Return Window
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, unopened, and in its original packaging. The product must be in resalable condition and must not be damaged, missing parts, or altered in any way.
For hygiene and personal care reasons, opened or used bath, body, skincare, or mist products may not be eligible for return unless the item arrives damaged, defective, or there is an issue with the order.
How to Request a Return
Please contact us before sending any item back.
Email: service@lifees.com
Please include your order number, the product name, and the reason for the return request. Our customer service team will provide return instructions if your order is eligible.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the product and packaging.
We will review the issue and help with a replacement, refund, or other solution when appropriate.
Return Shipping
Return shipping responsibility may vary depending on the reason for the return. If the return is due to our error, a damaged item, or an incorrect item, we will help resolve the issue.
For general returns, return shipping costs may be the customer’s responsibility unless otherwise approved by LIFEES.
Contact Us
If you have any questions about your order or return eligibility, please contact us: