Frequently Asked Questions

Frequently Asked Questions

How can we help you?

How can we help you?

We’re here to help with product questions, order support, shipping, returns, and wholesale or partnership inquiries.

LIFEES creates bath, shower, and swim care essentials designed for cleaner-feeling water, softer-feeling skin, and daily comfort. If you cannot find the answer you need below, please contact us at:

service@lifees.com

Orders & Account
How do I know if my order was placed successfully?

After placing your order, you should receive an order confirmation email. Please check your inbox and spam/junk folder.

If you do not receive a confirmation email, please contact us at service@lifees.com.

Can I change or cancel my order?

If your order has not yet shipped, we will do our best to help. Please contact us as soon as possible with your order number.

Once an order has shipped, we may not be able to make changes or cancel the shipment.

How can I track my order?

When your order ships, you will receive a shipping confirmation email with tracking information.

If your tracking number does not update right away, please allow some time for the carrier system to refresh.

Payments
What payment methods do you accept?

Available payment methods may include major credit cards and other payment options shown at checkout.

Is my payment information secure?

Yes. Payments are processed through Shopify’s secure checkout system. LIFEES does not store your full payment card information.

Shipping & Returns
Where do you ship?

We Currently serve customers both within the United States and worldwide through our online store. Specific delivery services depend on the product, inventory availability, and carrier service conditions.

How long does shipping take?

Shipping times may vary depending on the product, destination, and carrier. After your order ships, you will receive tracking information by email.

What should I do if my package is delayed or lost?

Please contact us at service@lifees.com with your order number and tracking information. We will help review the shipment and work with you toward a solution.

What is your return policy?

If you are not satisfied with your purchase, please contact us. Return eligibility may depend on the product condition, order status, and time since delivery.

For hygiene and personal care products, opened or used items may not always be eligible for return unless there is a product issue.

What if my item arrives damaged?

Please contact us as soon as possible with your order number and photos of the damaged item and packaging. We will review the issue and help with a replacement, refund, or other solution when appropriate.

Wholesale & Partnership
Do you offer wholesale or retail partnership opportunities?

Yes. LIFEES welcomes wholesale, retail, distribution, and partnership inquiries.

Please contact us at partners@lifees.com and include your company name, location, sales channel, and the products you are interested in.

Can LIFEES products be sold through retail or online marketplaces?

We are open to discussing qualified retail and online sales opportunities. Please contact us with details about your business and sales channel.

Contact Us Still have questions?

Please email us at:

service@lifees.com

Our team will be happy to help.